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Accepted insurance

If you plan to use health insurance, we offer helpful information, including a list of our accepted insurance providers, so you can make informed healthcare and financial decisions.

Accepted Insurance Plans/Network List

Contact your insurance provider about your health plan. Prior to a non-emergency visit to the physician's office, contact your insurance provider about your specific health plan to check that your doctor is a participating in-network provider. If your insurance does not list your physician as an in-network provider, your services may be considered "out-of-network" and you may be responsible for all or a larger portion of your bill.

Authorization for healthcare services: Most health plans require pre-authorizations (or prior approval), particularly for elective services and may require that you notify your primary care physician. If your insurance provider determines your service is either not medically necessary or is not a covered service, they may not cover your care, and you are expected to pay the entire bill at the time of your visit. Deductibles, co-payments and any money due for your service will be requested either during your pre-registration process or at your initial registration. We provide Financial Assistance to eligible patients who are unable to pay for their medical services. Learn more about Financial Assistance.

Your personal and insurance plan information. Bring your insurance cards, photo identification and authorization forms to every visit and present them at registration. We will ask you to sign forms, such as a release of information, and possibly additional forms depending on your type of visit. Please inform us of any changes in your insurance coverage – if your personal or insurance information, such insurance plan or address, is out of date, it can cause payment delays or denials that may ultimately leave you responsible for payments.

Payment at the time of services. The amount of money patients can expect to pay at the time of service is based on estimated charges. Mission Health will send a bill for any balance remaining after insurance payments to the responsible party. If you have questions regarding your deductibles, co-pays and co-insurance payments, call your insurance company. Estimate the cost of your care in advance.

If you do not have medical insurance coverage, we may apply a discount on certain services. Some discounts are unique to each provider location and / or services, and could vary from the estimate provided online using the tool.

Health plans & insurance carriers accepted


  • Aetna
  • Aetna Behavioral Health
  • Blue Cross Blue Shield of North Carolina
  • Cigna
  • Cigna Behavioral Health
  • Crescent Third Party Administrator
  • CWI Benefits
  • First Health
  • Healthgram Third Party Administrator
  • Humana
  • Magellan Healthcare
  • MedCost & MedCost Ultra
  • MultiPlan PHCS
  • Optum Behavioral Health
  • Prime Health
  • UnitedHealthcare
  • Wellpath
  • Western North Carolina Healthcare Coalition

Health Insurance Exchange

  • Aetna
  • Ambetter
  • AmeriHealth Caritas NC
  • Blue Cross Blue Shield of North Carolina
  • Bright Health
  • Cigna
  • Friday Health Plans
  • Oscar Health
  • UnitedHealthcare

Managed Medicaid

  • AmeriHealth Caritas NC
  • Blue Cross Blue Shield of North Carolina (Healthy Blue)
  • Carolina Complete Health (Centene)
  • United Healthcare Community Plan
  • WellCare of NC

Medicare Advantage

  • AARP (United Healthcare)
  • Aetna
  • Alignment Healthcare (AVA)
  • ApexHealth
  • Blue Cross Blue Shield of North Carolina
  • Devoted
  • FirstCarolinaCare Insurance Company
  • Humana
  • Longevity
  • Pruitt
  • Troy Healthcare
  • UnitedHealthcare (AARP)
  • WellCare of NC